Disney Vacation Oasis | Pool • BBQ • Resort Fun

Worse air bnb ever they don’t communicate with u Positive: Nothing Negative: Wasn’t that clean things where already broken they gave us hell getting in the door even after being registered

Potential to be a nice property but falsely advertised and poorly maintained Positive: Great location near to Disney. The property is spacious. Windsor Hills is a nice area. The kids loved the slides and the main pool. Our youngest son loved the Star Wars bedroom. Negative: The property was falsely advertised. We booked due to the games room, particularly the pool table. When we arrived there was no pool table, the air hockey would not turn on. The dart board had no darts. It also says recently renovated, However the property had significant wear and tear. Many walls were scuffed. It has not been recently renovated. We found numerous issues relating to poor maintenance including holes in the pool fence, poorly constructed pool furniture, broken pool lounger, broken zips on the lounge couch, dog eared carpet, kitchen sockets not working and litter outside the pool fence. The air hockey table was fixed but was in a poor state of repair. The pool jets seemed very lacklustre compared to neighbouring properties. There was a fault with the aircon thermostat for two days, meaning a hot property. I was given incorrect advice and ended up working out how to reset it. There were also some unexpected extra charges for the BBQ, $45 for cleaning. We therefore did not use it. There was also extra charges for pool heating which again we did not use. There were also silly rules about the aircon temperature saying 72 degrees minimum and lower may cause damage. This is clearly nonsense and designed to reduce costs. I had to communicate daily with the property managers and most issues were not resolved whilst we were there. Whilst they were polite and did respond, they were fairly ineffective. We complained on retuning home and did get a small refund, although we got incorrect and inconsistent information about how to do this in the end had to contact booking.com.

Great stay and great location! Great place if you’re visiting Disney and universal! Positive: Property was very nice. Well explained before arrival especially in plenty of time Negative: All was good!

With this rating, I hope the property manager understands that false advertisement is unacceptable. Positive: Location was great for Disney parks. Negative: This property was falsely advertised in multiple ways. The listing claims to have three king-size beds, but there are only two kings and one smaller bed (likely a full size). I’ve attached a photo for proof. Because of this, grandmother had to sleep in the kids room, and grandfather slept alone. Completely unacceptable. There was no pool table. The couch was very worn out and the A/C filter was extremely dirty. A bunch of other disappointments that I dont even remember anymore. A $500 security deposit was also never mentioned before paying for this non-refundable booking. I had to keep following up to get it back, it took 8 days to release, not return, but release. Even though they claimed 3 days. I gave the property manager 15 days to correct the false advertising, but they’re still listing three king beds. We’ve been Disney Annual Passholders for 2 years and this was honestly the worst experience our family has had. This is my first time ever giving below 10 stars, which says a lot.

Positive: 100% Negative: Everything