Luxury 6BR Retreat - Windsor Hills - Game Room & Private Pool

WORST SERVICE I HAVE EVER EXPERIENCED. Negative: WORST SERVICE I HAVE EVER EXPERIENCED. We stayed for 2 days at 2709 Manesty Ln, Kissimmee, FL 34747, and from the moment we arrived, the AC was not working. I called customer service more than 10 different times, and every time they just kept saying, “We will contact support,” with no real help or urgency. It took until the NEXT DAY for someone to finally fix the AC, which meant my wife, kids, and I had to spend the entire day and night in a house over 80 degrees with no air conditioning. Completely unacceptable. On top of that, the pool water was extremely hot — over 100 degrees — and we were told the pool heater was also malfunctioning. We requested either a refund or to be moved to another property, but nobody responded or tried to help. Very disappointing experience, terrible communication, and zero concern for guests. I will never stay here again and would not recommend this property to anyone.